Terms and Conditions

General terms and conditions of business
General Terms and Conditions of the Company KOKAE GmbH.

1.Geltungsbereich
Die The following General Terms and Conditions (GTCs) apply to the contract concluded between the customer and the company KOKAE GmbH CHE-350.755.993.

2. Conclusion of contract
2.1. The following regulations on the conclusion of the contract apply to all orders via our webshop http://www.kokae.ch
 
2.2 A binding order for the products on the order page is only created when the "Complete order" button is clicked. By confirming the order, the customer also accepts these general terms and conditions.
 
2.3 The offer in the online shop does not constitute a legally binding contractual offer, but merely an invitation to order.

Order 
If the customer successfully completes the ordering process, a binding contract offer is created. 

Orders are accepted by credit card, TWINT, PayPal and bank transfer. Immediately after receiving the order, KOKAE will confirm the order by email.
 
The order is placed in the following steps:

  1. Selection of desired items including quantity
  2. Confirm by clicking the button “Add to cart” 
  3. Checking the information in the shopping cart
  4. pressing the "Checkout" button
  5. Registration with customer information, email address, delivery address. Voluntary creation of a profile when clicking on "save this information for next time" in order to pay faster on your next purchase.
  6. Clicking the "Review Order" button
  7. Check the order and confirm by clicking the button “Continue to payment method”
  8. Select secure payment method and confirm by clicking on “Complete Order”
  9. Binding sending of the order and confirmation (button "pay")

4. Delivery and shipping costs
4.1 Within Switzerland, all orders with a total value of less than CHF 99.– are subject to a flat rate of CHF 9.–. For a total value of more than CHF 99.–, delivery is free of charge.
 
4.2 Deliveries within Europe cost € 10.—
Customs clearance fees may apply. The customer is responsible for all additional postage and handling costs.
 
KOKAE GmbH assumes no responsibility for addresses provided incorrectly by customers. If the ordered product is not available from stock, the customer will be contacted by KOKAE GmbH.
 
5. Retention of title
The items offered remain the property of KOKAE GmbH, 4051 Basel, Switzerland, until full payment has been made.
 
6. Right of withdrawal (cancellation)
 
1. Products can be exchanged within 14 days of purchase. In the event of a return, the customer will be refunded the entire purchase amount (minus shipping costs), which means that the booking made will be reversed and the amount will be credited to the account. This will happen within 5 days after the goods have arrived at Lux Retail in perfect condition, unopened and in the original packaging. The customer will bear the costs of the return shipment.

2. If the goods delivered by KOKAE GmbH are damaged or if they are delayed by more than 2 weeks without the customer being informed, the customer can withdraw from the contract. In this case, the goods must be returned to KOKAE GmbH in perfect condition, including packaging. The customer is responsible for the return shipping costs.

 
7. Contract language
The contract language is German in Switzerland and English worldwide

8. Disclaimer
All from KOKAE GmbH The products sold are subject to the strictest controls by the respective manufacturer. For this reason, the respective manufacturer is solely liable for the quality of its products.

By placing your order, you confirm that KOKAE GmbH cannot be held liable for any complaints or complications.

9th External Links
KOKAE GmbH no influence on the information and design of linked websites. KOKAE GmbH is not liable for incorrect information or illegal actions.

10th Jurisdiction and Applicable Law
All legal transactions between KOKAE GmbH and its customers are subject exclusively to Swiss law. The ordinary court in the canton of Basel-Stadt has jurisdiction for all disputes arising from these contractual relationships.


We reserve the right to change our terms and conditions at any time.

Status of the General Terms and Conditions June 2024.

our values

integrity

Our commitment is to always do the right thing, guided by our ethical principles and by working honestly and transparently with our customers and our organization.

Our values

innovation

Innovation and science are key to everything we do, as they allow us to be resourceful, reinvent ourselves, and evolve. We utilize cutting-edge technologies and a meticulous process to create unique and innovative formulas.

our values

Passion

Our products significantly contribute to improving the lives of our customers. That's why we're passionate about creating the best products and consistently offering the highest quality to motivate you, develop your strengths, overcome your weaknesses, and create the best version of yourself.

Our brand focus

At KOKAE®, our primary focus is on quality, innovation, and customer satisfaction. We strive to offer the best products with the best ingredients. Through our meticulous research and the use of cutting-edge technologies, we are able to develop unique and powerful formulas.

Our mission is to help you achieve your health and wellness goals and give you the confidence to reach your full potential.